Privacy Policy
This privacy policy explains how North Home (INHEMSK Retail Ltd) collects, uses and protects your personal data when you visit our website or purchase products from us.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with UK GDPR and the Data Protection Act 2018.
In short:
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We only collect the data necessary to operate our website and fulfil orders.
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We never sell your personal data to third parties.
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Your information is only shared where necessary to deliver your order or operate our services.
1. Who We Are
This website is operated by:
INHEMSK Retail Ltd trading as North Home
Registered in England and Wales.
Registered Office:
91 Vesper Road
Leeds
LS5 3QY
United Kingdom
Contact Email: info@northhome.uk
For any data protection enquiries please contact us at info@northhome.uk.
2. The Personal Data We Collect
Personal data means any information that can identify an individual.
We may collect the following types of data:
Identity Data
- first name
- last name
Contact Data
- billing address
- delivery address
- email address
- telephone number
Transaction Data
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details about purchases and orders made through our website
Technical Data
- IP address
- browser type
- device information
- website usage data
We may also collect aggregated data (such as website statistics) which does not identify individuals.
We do not collect special category data, including:
- race or ethnicity
- religious beliefs
- health information
- criminal history
3. How We Collect Your Data
We collect personal data in several ways, including:
Direct interactions
When you:
- place an order
- contact us via email
- sign up to our newsletter
- create an account
- request information about a product
Automated technologies
When you visit our website, we may collect technical data through:
- cookies
- analytics tools
- website log files
4. How We Use Your Personal Data
We only process personal data where we have a lawful basis under UK GDPR.
These include:
Contractual necessity
To:
- process and fulfil your orders
- deliver goods to you
- provide customer support
Legitimate interests
To:
- improve our website and services
- prevent fraud
- analyse website usage
Legal obligations
To comply with tax, accounting or regulatory requirements.
Marketing communications
If you subscribe to marketing updates, we may send emails about new products, offers or news.
You can unsubscribe at any time using the link in any email or by contacting info@northhome.uk.
5. Sharing Your Data
We only share personal data where necessary.
This may include:
Delivery partners
For example:
- Royal Mail
- courier services
These companies require your name, address and contact details to deliver your order.
Payment providers
When you make a purchase, payment processing is handled securely by third-party providers such as:
- Shopify Payments
- PayPal
- Klarna
We do not store full payment card details.
Service providers
We may also share data with trusted service providers who help us operate the website, including:
- website hosting
- analytics services
- email marketing platforms
These providers are required to process your data only under our instructions.
We never sell your personal data.
6. International Transfers
Some of our service providers may store or process data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.
7. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from:
- unauthorised access
- accidental loss
- misuse or alteration
Access to personal data is limited to staff and service providers who need it to perform their role.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected.
For legal and tax purposes we may retain certain customer records for up to six years.
Where possible, data is anonymised or securely deleted once it is no longer required.
9. Your Legal Rights
Under UK data protection law you have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict processing of your data
- object to certain processing activities
- request transfer of your data to another organisation
To exercise any of these rights please contact:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
10. Cookies
Our website uses cookies and similar technologies to improve functionality and analyse website usage.
You can adjust cookie preferences through your browser settings.
Disabling cookies may affect how parts of the website function.
11. Changes to This Policy
We may update this privacy policy from time to time.
Any changes will be published on this page and take effect immediately.
12. Contact
If you have any questions about this privacy policy or how we handle your data, please contact: