FAQ

Below you’ll find answers to some of the most common questions about North Home.
If you need any additional help, please feel free to contact us at info@northhome.uk.

About North Home

What is Japandi?

Japandi is a hybrid design style that blends Scandinavian minimalism with Japanese aesthetics.

It combines the clean lines and functionality of Nordic design with the calm, balanced philosophy found in Japanese interiors. The result is a space that feels warm, simple and timeless.

It’s one of the design influences we love most at North Home.

Do you have a physical store?

While we have previously had a retail space in Leeds, we are currently seeking new retail locations and focusing on on delivering carefully curated design pieces directly through our website.

We encourage you to follow our socials for updates on this.

Shipping & Delivery

What shipping methods are available?

Within the UK, most orders are sent via Royal Mail Tracked delivery services.

Orders placed before 1pm (Monday to Friday) are usually dispatched the same day.

Available delivery options and prices will be clearly shown at checkout before payment.

For full delivery information please see our Delivery & Shipping page.

Do you ship internationally?

In many cases we can arrange international shipping.

If you are ordering from outside the UK, please contact us via web chat or email with the item you are interested in and your delivery address.

We will provide a delivery quote and estimated shipping options where possible.

Payment

What payment methods are accepted?

We accept:

  • Major credit and debit cards

  • Klarna

  • PayPal

These options will be shown at checkout.

Orders

Can I amend my order?

If you need to make a change to your order, please email info@northhome.uk as soon as possible.

If your order has not yet been dispatched we will do our best to help make the change.

Once an order has been processed or dispatched, changes may no longer be possible.

Can I pre-order an item that is out of stock?

In many cases we can arrange pre-orders or restocks.

Please email info@northhome.uk with the product name or link and we will check availability with the supplier and provide an estimated delivery timeframe.

How can I cancel my order?

If you need to cancel an order, please email info@northhome.uk as soon as possible.

If the order has not yet been dispatched we will cancel it and issue a refund. If it has already been shipped, the order will need to be returned according to our returns policy.

Returns & Refunds

How can I request a return or refund?

If you would like to return an item, please contact us within 15 days of delivery by emailing info@northhome.uk and including your order number.

Returned items must be unused, in their original packaging and in resalable condition.

Full details can be found on our Returns & Refunds page.

What should I do if my item arrives damaged?

If your item arrives damaged or faulty, please contact info@northhome.uk within 48 hours of delivery.

Please include:

  • your order number
  • photos of the item
  • photos of the packaging

We will review the issue and arrange a replacement, repair or refund where appropriate.

Further details are available on our Returns & Refunds page.

Thank you for supporting independent retail and shopping with North Home (INHEMSK Retail Ltd).