Postage/Shipping

Delivery at a glance

  • Free UK delivery on orders over £65 (standard delivery is £4.95 below this)
  • Order before 11am, Monday to Friday, and we usually dispatch the same day
  • Sent by Royal Mail 48 Hour Tracked, please allow up to 4 working days
  • Need it sooner? Choose 24 Hour Tracked or Guaranteed Next Day by 1pm (£14.95) at checkout
  • Delivering outside the UK? Most items can be shipped internationally, with postage shown at checkout
  • Large, fragile or made-to-order items may have their own delivery charge or timescale, always shown before you pay

Delivery Costs

Free delivery

We offer free UK delivery on orders over £65. Below this, standard delivery is £4.95.

Large, heavy or fragile items

Some larger, heavier or fragile items need a specialist courier and carry a fixed delivery charge. If this applies, it will be clearly shown at checkout before payment.

Dispatch Times

Orders placed before 11am, Monday to Friday, are usually dispatched the same day.

Orders placed after 11am, at the weekend or on a Bank Holiday are dispatched on the next working day.

Delivery Options

Standard delivery

Most orders are sent using Royal Mail 48 Hour Tracked. Delivery is often quicker, but please allow up to 4 working days. During busy periods such as Bank Holidays and Christmas, delivery may take a little longer.

Royal Mail 24 Hour Tracked

Available at checkout for a small additional fee. Usually delivered the next working day after dispatch.

Royal Mail Guaranteed Next Day (by 1pm)

Available for £14.95. Guaranteed delivery by 1pm the next working day after dispatch.

If your order is urgent, contact us via web chat or email and we will do our best to help.

Furniture, Made-to-Order and Out of Stock Items

Larger furniture and fragile items

Standard delivery applies to in-stock items only. Larger furniture, fragile products and made-to-order pieces may have separate delivery arrangements or timescales, which are always stated on the product page.

Made-to-order and personalised items

These often need longer production and delivery times. The estimated timescale is shown on the product page.

If an item is unavailable

If an item becomes unavailable or doesn't meet our quality standards when we pack it, we will contact you promptly with your options:

  • a replacement item
  • an updated delivery estimate
  • or a full refund

Handmade Pieces

Many of our products are handmade or made in small batches, so colour, glaze, texture and finish can vary from the website images. This is part of their character and isn't a fault.

Would you like to see photos of the exact item in stock? Email info@northhome.uk and we will do our best to help.

International Delivery

Most items can be delivered internationally, with postage calculated at checkout.

If postage isn't available for your items or address, contact us via web chat or email with the items you'd like and your delivery address. We will send you a delivery quote and estimated timescale.

Questions

For full shipping terms, please see our Terms & Conditions. If you have any questions, email info@northhome.uk.

Thank you for supporting independent retail and shopping with North Home (INHEMSK Retail Ltd).