Postage/Shipping
At North Home (INHEMSK Retail Ltd) we aim to dispatch orders quickly and deliver them safely so your new pieces arrive ready to enjoy.
Free Delivery
We offer free UK delivery on qualifying orders.
Some larger, heavier, or fragile items may require a fixed delivery charge. If this applies, it will be clearly shown at checkout before payment.
Dispatch Times
Orders placed before 1pm (Monday to Friday) are usually dispatched the same day.
Orders placed:
- after 1pm on Friday
- over the weekend
- or during Bank Holidays
will normally be dispatched on the next working day.
Standard Delivery
Most orders are sent using Royal Mail 48 Hour Tracked.
While delivery is often quicker, please allow up to 4 working days for your order to arrive.
During busy periods such as Bank Holidays or the Christmas season, delivery times may be slightly longer.
Express Delivery
If you need your order sooner, we offer the following upgrade options:
Royal Mail 24 Hour Tracked
Available at checkout for a small additional fee. Delivery is usually the next working day after dispatch.
Royal Mail Guaranteed Next Day (by 1pm)
Available for £14.95. This service guarantees delivery by 1pm the next working day after dispatch.
If your order is urgent, please contact us via web chat or email and we will do our best to help.
Standard Orders
Standard delivery applies to in-stock items only.
Larger furniture items, fragile products, or made-to-order pieces may have separate delivery arrangements or timeframes, which will always be clearly stated on the product page.
Out of Stock Items
If an item becomes unavailable or does not meet our quality standards during packing, we will contact you promptly with available options, which may include:
- a replacement item
- an updated delivery estimate
- or a full refund
Made-to-Order Items
Made-to-order and personalised items often require longer production and delivery times.
Estimated delivery timelines for these items will be shown on the relevant product page.
Handmade Product Variations
Many products available at North Home (INHEMSK Retail Ltd) are handmade or produced in small batches.
Because of this, variations in colour, glaze, texture, or finish may occur compared to website images. These variations are part of the character of handmade products and are not considered faults.
If you would like to see photos of the exact item currently in stock, please contact us at:
and we will do our best to assist.
International Orders
For delivery outside the UK, please contact us via web chat or email with the items you are interested in and your delivery address.
We will provide a delivery quote and estimated timeframe.
Further Information
For full shipping terms, please see our Terms & Conditions.
If you have any questions, feel free to contact us:
Thank you for supporting independent retail and shopping with North Home.