North Home Styling — Terms and Conditions
These terms apply to all North Home Styling sessions, implementation add-ons, gift vouchers, and product gift cards booked or purchased through northhome.uk or in store. Please read them before booking. By completing a booking or purchase you are agreeing to these terms.
North Home is a trading name of INHEMSK Retail Ltd, registered in England and Wales (Companies House number 17074678), trading from Redbrick Mill, 218 Bradford Road, Batley, WF17 6JF. You can contact us at info@northhome.uk or 0113 880 5503.
Last updated: 30 July 2026
1. The service
North Home Styling offers personal styling sessions with Kamil and Sandra across five scope-based tiers: The Detail, A Room Edit, 2 Rooms, 4 Rooms, and Full Home. Sessions are available in-store at Redbrick Mill, online via video call, or as a home visit.
Each planning session includes a pre-session questionnaire, a curated product shortlist, written notes emailed after the session, and a personal product discount code. Moodboards are included from A Room Edit upwards. Full details of what is included at each tier are set out on the North Home Styling page.
Our styling sessions are advisory in nature. We provide recommendations, ideas, and a plan for you to act on. We do not project manage, procure, or install products or furniture on your behalf unless an in-person implementation add-on has been specifically booked and confirmed.
2. Booking and payment
All sessions must be paid for in full at the time of booking. Payment is processed securely via Stripe. We accept all major credit and debit cards.
Your booking is confirmed once payment has been received and a confirmation email has been sent to the email address you provided. Please check your spam folder if you do not receive this within a few minutes of booking.
By completing a booking for a session scheduled to take place within 14 days of the booking date, you acknowledge that the service will begin within the 14-day cooling-off period provided under the Consumer Contracts Regulations 2013, and you expressly request that the service begins within that period. You acknowledge that you will lose your right to cancel under those Regulations once the service has been fully performed, and that if you cancel before the service is fully performed you will be liable to pay for the proportion of the service already delivered.
For bookings made more than 14 days in advance of the session, your statutory 14-day right to cancel applies from the date of booking.
3. Cancellation and rebooking
We understand that plans change. Our cancellation policy is as follows:
- More than 7 days before your session: full refund, no questions asked. Contact us at info@northhome.uk to request your refund and we will process it within 5 working days.
- Between 7 days and 48 hours before your session: no refund, but you may rebook your session for an alternative date and time at no additional cost. Rebooking must be requested before the 48-hour point.
- Within 48 hours of your session: the full session fee is retained. No refund or rebook is available.
If you do not attend your session without prior notice, the full fee is retained.
If North Home needs to cancel or reschedule your session for any reason, we will contact you as soon as possible and offer either a full refund or a rebook at your preference. We will not charge any additional fee for a rebook in this circumstance.
4. Home visits and travel
Home visit sessions are available across West Yorkshire, York, Sheffield, and Greater Manchester. Travel is included in the session price for locations within approximately 30 miles of Batley, WF17 6JF.
For locations beyond 30 miles — including but not limited to Scotland and London — travel costs will be quoted individually before your booking is confirmed. Travel costs must be agreed and paid before the session takes place. Where travel costs cannot be agreed, North Home reserves the right to offer an online session as an alternative.
Travel time is not included within the session duration. Session timing begins from the point of arrival at your property.
5. Implementation add-ons
In-person implementation add-ons are available for 2 Rooms, 4 Rooms, and Full Home planning sessions. Guided video implementation is available for The Detail and A Room Edit.
In-person implementation covers the physical arrangement, placement, and accessorising of items within your home. It does not include drilling, wall fixing, electrical work, plumbing, furniture assembly, or any form of installation or building work. Any work of this nature remains your responsibility to arrange separately.
Implementation sessions are carried out by Kamil and Sandra and are limited to styling and arrangement only. We are not liable for any accidental damage caused during an implementation session beyond what would be covered by our public liability insurance. We recommend ensuring your home contents insurance is in place before an in-person implementation session takes place.
Where you have purchased products from North Home prior to an implementation session, we will work with those products as part of the session. We may also suggest or try additional items from the North Home range during the session, which remain available for purchase separately.
6. Product discount
Following every planning session, you will receive a personal discount code by email within 24 hours of your session. The discount code entitles you to:
— 10% off any products specifically recommended during your session, for all tiers.
— 15% off any products specifically recommended during your session, for 4 Rooms and Full Home customers who spend £1,500 or more on recommended products in a single transaction.
The discount applies only to products recommended during your booked session. It cannot be applied retrospectively, combined with other discount codes, or used against products not featured in your session recommendations. The code is personal to you and is not transferable.
Discount codes are valid for 90 days from the date of issue. We recommend using your code when you are ready to purchase your recommended items. Expired codes cannot be reissued.
7. Session gift vouchers
Session vouchers can be purchased for any North Home Styling tier. Vouchers are delivered digitally to the email address provided at the time of purchase. Vouchers are valid for 12 months from the date of purchase and must be redeemed within that period.
Session vouchers are non-refundable after purchase unless North Home is unable to fulfil the session within the 12-month validity period, in which case a full refund will be offered.
Session vouchers cannot be exchanged for cash or applied against product purchases. They are redeemable against North Home Styling sessions only.
If a session voucher is lost or not received, please contact us at info@northhome.uk and we will reissue it. We are not responsible for vouchers delivered to an incorrect email address provided at the time of purchase.
8. Product gift cards
Product gift cards are available in denominations of £50, £100, and £250 and are sold at a 10% discount to face value (£45, £90, and £225 respectively). Gift cards are delivered digitally and are valid for 12 months from the date of purchase.
Gift cards are redeemable against any North Home product purchase at northhome.uk. They cannot be used to purchase further gift cards or styling session vouchers, and cannot be exchanged for cash.
Gift cards are non-refundable after purchase. In the event of a lost or undelivered gift card, please contact us at info@northhome.uk and we will reissue it, subject to verification of the original purchase.
9. Pre-session questionnaire
You will receive a pre-session questionnaire by email after booking. We ask that you complete this at least 48 hours before your session so that Kamil and Sandra have time to review your brief and prepare relevant ideas and product suggestions.
If the questionnaire is not completed before your session, we will do our best to conduct the session based on information gathered at the start of the appointment. We cannot guarantee the same level of preparation in this circumstance, and no reduction in the session fee will apply.
10. Photographs and imagery
Where you share photographs of your home or space with us as part of the pre-session questionnaire or during your session, those photographs will be used solely for the purpose of preparing and delivering your session. We will not share, publish, or use your photographs for any marketing or promotional purpose without your explicit written consent.
If you are happy for us to share before and after images of your space on our website or social media channels, please let us know — we will ask separately and only proceed with your permission.
11. Liability
North Home Styling sessions are advisory. We provide recommendations based on the information and photographs you share with us and our assessment of your space. We cannot guarantee outcomes, and we are not liable for any purchasing decisions you make following a session.
We are not liable for any damage to products, furniture, or property arising from recommendations made during a planning session that you choose to act on independently.
For in-person implementation sessions, our liability is limited to direct damage caused by Kamil or Sandra during the implementation visit. We are not liable for indirect or consequential loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
12. Privacy
Any personal information you share with us as part of booking a session or completing the pre-session questionnaire is handled in accordance with our Privacy Policy, available at northhome.uk/pages/privacy-policy.
If you opt in to marketing communications at the time of booking, your contact details will be added to the North Home marketing list. You can unsubscribe at any time using the link in any email we send you.
13. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies to that booking. We will not apply changes retrospectively.
14. Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from a North Home Styling booking or purchase will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms before booking, please get in touch:
Email: info@northhome.uk
Phone: 0113 880 5503
In store: North Home, Redbrick Mill, 218 Bradford Road, Batley, WF17 6JF